Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at trynoluri@gmail.com. Please include your order number and the reason for your return. If your return is accepted, we will provide you with instructions and the appropriate return address.
Please do not send an item back before contacting us, as returns sent without prior approval may not be accepted.

Return shipping costs for change-of-mind returns are generally the responsibility of the customer. If an item arrives damaged, defective, or incorrect, please contact us and we will arrange the appropriate solution at no additional cost to you

You can always contact us for any return question at trynoluri@gmail.com.

Damages and issues
Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item. Please include your order number and, where possible, clear photos or video of the issue so we can evaluate it and make it right.

Exceptions / non-returnable items
Certain items may not be eligible for return for hygiene or safety reasons once they have been opened or used, where permitted by applicable law. Any product-specific return restriction will be clearly stated where applicable.
Please contact us if you have questions about whether a specific item is eligible for return.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Order changes

If you need to make a change to an order, please contact us as soon as possible at trynoluri@gmail.com. We will check whether the order can still be modified before fulfillment. Changes or cancellations cannot be guaranteed once processing has begun.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at trynoluri@gmail.com.

Nothing in this policy limits any rights you may have under applicable consumer law.